Online shopping – Incorrectly delivered goods

It’s often the case that mistakes happen when goods are delivered. Here are some useful self-help tips:

Contact the shop:

  • Contact the shop in writing, record the error in the delivery and state that you’re returning the delivered goods.
  • Ask for the goods to be exchanged.
  • Find out what the deadline is for returns and send back the goods within the time specified.
  • Specify a date by which you would like the ordered goods to be sent.

No delivery received:

  • Ask for the amount of the damaged goods to be refunded.
  • In Switzerland you can start debt collection proceedings, but this involves time and money.

Prevention for future purchases

  • Check whether the website address is identical to the name of the shop.
  • If the prices are much too good, alarm bells should be ringing.
  • Look for the name of the online shop in a search engine – online forums often give warnings about dubious shops.
  • Be wary if payment is only possible in advance or via transfer.
  • Check whether there’s a full site notice.

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